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  • My Benz needed a Service B and so after looking at the great reviews, we gave these guys a call. It was a Saturday and they said they could get us in the next day on Sunday. I'm thinking wow this is great that they are able to fit us in on a Sunday! So dedicated! The next day we met at their new shop on Decatur and Hacienda. They were 15 mins late but it was Sunday so I didn't mind. They gave a us a great price for the service compared to the dealership so we had no complaints. The car was done within a couple hours and off we went. Now you're probably wondering then what's with the one star rating, huh? So here is the bad part. About 2-3 weeks after the service was done, one day I was pulling out of the garage, and got out to run back into the house to grab something and realized I had all of these spots of oil on my garage floor where the front of my car was that I never had before. I was like uh oh something must not have been tightened from the service. I immediately took a picture and texted it over to them. Someone responded back that they remembered me and that they could have someone look at it the next week (since it was Saturday) and they would let me know the time. They even said they could possibly send someone to my house to look at it. That was fine with me. A couple days go by and nothing. I texted back and they said someone called out so they didn't have anyone that day, perhaps I can come by the shop another day. I couldn't do it during the week so we agreed for an early morning Saturday appt. On Saturday morning I received another text stating that no one could meet me because the tech called out sick. Asked if I could meet Monday morning and they could even drop me off at work if I needed a ride. I agreed of course. Monday morning I received another text stating that no one could be there to meet me and if we could meet the next day instead, stating something about having a migraine... At this point of course I'm beyond pissed. I texted back that I could do it but to please have someone at the shop. They texted back agreeing to meet. The next day I got to the shop and no one was there. I texted and they texted back that the tech that was supposed to be there already was 30 mins away. How could this be! So I left because there was absolutely no way I could wait another 30 mins. This place is beyond unprofessional. Obviously they do sloppy work, but to not follow through to fix a messy job that they did and miss appointments one after another. How are they even in business???? I expect to be treated this way if I was getting a quick 10 minute oil change but to charge several hundred dollars and you have oil leaks is just utterly ridiculous. Please don't waste your time at this place. You are better off going to the dealership. They may charge you an arm and a leg but at least you'll have peace of mind that the service was done right.
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