I purchased the Living Social deal and was a little weary after reading some of the reviews. I bought the 5 hours of moving out cleaning. On the day that they were supposed to come, I called to confirm the time. The lady on the phone told me that they had a crew call in sick and that the cleaners would not be there for the original time slot. She did however find another crew who showed up at the time promised which was only a half hour later. No big deal. The ladies who cleaned my townhouse were awesome! They did such a great job and I was very happy with the service. I appreciated how professional and friendly they were.