I am not sure what the hype is all about. I ordered a Beach and received cold hard bread and the most tasteless sandwich I have ever had. My husband thought his sandwich was very bland as well and asked for some salt and pepper only to be told they do not have any. Also the service is lacking in my opinion. They said hello when we walked in and thank you when we left but in between the service was sub-par. I felt like I was annoying the cashier when I ordered my sandwich. Then I seemed to annoy her more when I asked if there was a drink chip combo....The guy who told my husband that they don't have salt and pepper lacked customer service skills in a big way. If you want fast this is the place for you...but if you want anything else like good food or good customer service I suggest you take your business elsewhere.