My co-worker and I decided to pick-up lunch today at the NYPD on McDowell & 7th Ave. There were a few people behind the counter and in the kitchen. Was not busy at all. The Manager even took my order on a spare register while my co-worker was getting her order rung up. And then, we waited.. and waited... and waited. We both ordered the "express" lunch deal w/ one slice of pizza and a salad. The salads were bagged and put on the wait line, but our ONE SLICE of pizza's took FOREVER. I think we sat there for 30 minutes. You could see people in the kitchen hanging out, as well as the front. So, I don't know why it took soooo long to WARM-UP our slices and put them in a box. I finally went to the cash register and talked to the woman in suspenders and inquired about our EXPRESS LUNCHes... She said it was coming up and rolled her eyes after I walked away (per my co-worker). The Manager wasn't around to talk to. We finally got our orders and left. When we got back to work, the pizza slices were small & lukewarm; and the salads were room temperature by now. WE will not be going back to this location again.