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| - Although the location of Tresa Apartments is in a prime spot that is all that I found to be a pro in living here. My husband and I only stayed here for 6 months and that was bad enough. From day one it was downhill. Our apartment was not move in ready and we were not allowed to see the apartment ahead of time. There were so many things wrong inside that I gave the front desk a packet of photos of everything that needed to be fixed. They never offered to change our apartment but merely stated that everything in the packet would get fixed ASAP. The front desk lady told me "well you know your not the first person to live in this apartment right?" -as if I didn't know what.
The first month of us staying here the **SWAT Team and DEA** blew off the door to our upstair's neighbor's apartment at 5am and scared the life out of us. They then proceeded to search the apartment next to them and ours. Apparently our neighbor was wanted for many outstanding warrants. The management did nothing for us even though we were scared and uncomfortable in the complex. They said they did not have the ability to check everyone's background that they rented to and that things happen.... The next month my husband was in a hit-and-run accident in the complex by one of the residents. We took the license plate number, a description of what the person looked like, and told them the building they lived in - they stated they would go to the owners and get their insurance information for us - nothing was ever done. We filled a police report which helped us to get their insurance information.
Our fridge from day one would shake and make a loud knocking sound periodically throughout the day. After 6 months of work order forms and complaining it still never got fixed. Only about 50% of everything on our packet got fixed by the time we moved out. Almost every month something new and unbelievable would happen in our apartment from the carpet coming undone, ant infestations, mechanical problems with appliances, neighbor disturbances, and work order assistance. I placed in many work order forms while living here at Tresa not for a lot of different problems by the same old problems that never got fixed. The issues either got done weeks later or not at all. When they came to inspect the fridge in November the maintenance man took the fridge out of the wall and ripped off DUCK TAPE from its back. A plastic piece came flinging off of the fridge. The man told me, "well we can just fix this an it should be fine" - I told him I wanted it replaced because it was being held together with duck tape. He stated he could but in an order to have it replaced but it would take a couple weeks to get a new one. I said fine and never heard back from them. Before leaving, the property manager stated we were being overcharged each month of rent by over $40! Had we not moved out and had them go over our files we would still be living there paying $40 extra a month for nothing.
We were told, after everything we experienced, we would be getting our security deposit back - we received a letter in the mail just a couple days ago that they used our security deposit for "maintenance" and "cleaning purposes" for moving out expenses. I have photos of how spotless and beautiful I left the apartment and they claimed certain things still needed to be done. The day before moving out I asked the front desk lady if I needed to do anything or pay anything before we left - she said, "No that's it. We are really sorry for everything you've had to go through here and we hope you have a better experience at your next complex. Just don't leave any trash inside the apartment and you should be receiving your security deposit in a week".....this was at the beginning of December. It's been over a month. I am done with this place.
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