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  • My wife and I have been looking for a new bedroom set. We've been to Ashley on a couple of occasions and have purchased a number of furniture sets from Ashley dealers. We are very happy with the quality of furniture. However, I must call "Shenanigans" on your marketing and pricing strategy! We had found a bedroom set at your Sahara location in Las Vegas. When we originally priced it and spoke with a sales lady, the price was 2,199.00. It is a queen bedroom set - Hindale I believe. She told me I could save 20% if I paid cash, which would be a 440.00 savings. Tempting, but not enough. Then you advertise a 50% off President's day sale of the entire store! I called the store to confirm and was placed on hold so long I hung up and called back. They confirmed anything made by Ashley was 50% off. So I made a trip to the store to see about this spectacular sale. Your advertising campaign is false and misleading! Especially to those who are seriously seeking out furniture to purchase (cash customer). That same bedroom set is now currently marked up to 3,599.00! Take 50% off that price and I'm back to the same price I was quoted at a 20% discount, paying cash! The price of this bedroom set never changed! Your little price tags changed, but the price for the customer never changed! I wonder who I need to contact to submit a claim for false advertising? If you're gonna advertise 50% off, make sure your customers know what that means. We're ready to buy.... guess it will be somewhere else. Oh, no one came and spoke to me while I was there. I realize it's a 'big sale' (fake one), but you should have enough people on staff to handle your big deal! I really wanted to talk to some one about this misrepresentation of pricing! No one was available. I felt sorry for the two old ladies who just wanted to but a couple pillows and no one was available to help them! I watched as salespeople told them some one who 'wasn't busy' would need to ring them up. What stellar customer service!
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