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| - I will never take my kitties back here, EVER! This is pretty lengthy but if you read it, you will understand why:
On Monday 4/21/14 I came in for a simple ultrasound on one of my cat's abdomens- she had been vomiting for going on 5 weeks now- I had already gotten blood work and x-rays done with a previous vet which showed nothing- next step was ultrasound and then, possibly, surgery. Most vets don't have their own ultrasound equipment and time was of the essence at this point and since Craig Rd does, I simply just wanted the ultrasound so we had some kind of jumping off point of, if they had to do surgery, which organ(s) are affected
I brought my cat in at 640pm (after work and getting copies of her records), we waited for a room for approx 30 mins, no problem. When we got into a room, I was told it'd be another 45 mins before I could see someone. I was fine with this as I just needed some kind of answer for her. After 30 mins, a tech came in, asked me a bunch of questions and left. 20 mins later Dr. Calloway came in and asked me the same questions and stated in the least compassionate way that "we will just have to open her up and do exploratory surgery". Now, I was not opposed to doing the exploratory surgery but I wanted the ultrasound in addition to this to see upfront which area they need to explore. I was trying not to put my cat through any more than she needed. Dr. Calloway went on that they needed to do x-rays and blood work again- what for? I just had these tests done not even a month ago when she first started getting sick. She said exploratory surgery is the only way to be sure since I have done everything else. If this is the case, why did she feel it necessary to rerun tests we already did if they just wanted to slice and dice her? Now it was nearly 8pm and she informs me that the vet who can do ultrasound is going home when I was told by the front desk staff that any vet could do this. So, I asked what the cost for this procedure would be (just curious) and she said "I'll be right back". Another 20 minutes went by and another tech came in with a printout of everything they wanted to do to her- x-rays, blood work, ultrasound (even though she said it wasn't needed) and on and on to the tune of $2700 and change. Really? And he says "Ok- so you're gonna leave her here with us tonight to do this surgery tomorrow." Umm, no! I already told the vet this- didn't she hear anything I said?
In the entire 2+ hours that we were there, not once did anyone even look at my cat! They don't even know what she looks like! All they did was talk to ME and not check on the patient. I would've got the same result had I shown up there myself without her. Why did I have to stress her out and have her in a kennel for over 2 hours, not even including the car ride there and back if they weren't even going to look at her, much less do the procedure I was specifically there for?? So, I left in disgust.
I wound up taking my baby, Panda, to Advanced Animal Care in Boca Park for the ultrasound that Thursday (1st available appt) and they found a blockage in her small intestine. Surgery was necessary so we scheduled that for Friday morning and they removed part of her intestine which was necrotic (dead), the blockage had blocked the blood supply and killed off that part of her. My point is, the ultrasound showed where they needed to "explore", and that is what I needed to know. Panda is home now and doing great! I would like to add that Advanced Animal Care, Dr. Pederson, saw nothing wrong with her blood work and x-rays and did not find it necessary to redo these same tests. She also understood the urgency of our situation. AND, since Panda had to stay overnight 3 nights, she actually stayed with her! Who does this? Vets don't typically stay with their patients. And the cost? $920- including pathology of the dead tissue, just to be sure. That is a far cry from $2700!
So, all I can say is, I will never go back to Craig Rd and Dr. Pederson at Advanced Animal Care will be my vet from this point forward because of the superior care she gave my baby. Please do your research and ask questions! Your pet is depending on you for it's life!
It is my belief that Dr. Calloway at Craig Rd. was trying to play on my emotions and get more money. My gut feeling about her is that she really didn't care about Panda at all and was all about the money. It's $185 for ultrasound with them- I paid $400 with Advanced Animal Care and you know why? It was worth the price to get it done right and in the long run, it cost me less and Panda got superior care.
I'm sorry this is so long but I wanted to be very clear about why I will never step foot in there again. I just felt like they turned their back on me and her when we needed them and felt I was being taken advantage of with the situation.
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