At around 1:00 on a Sunday the place was hopping and I can see why. Huge portions of very fresh, hot food. Quite a wait for it, but worth it. I felt sorry for the behind the counter staff because they were slammed with orders, but they held their own. There was some angry looking corporate dude behind the counter as well - would have been nice to see him roll up his sleeves and help out his hard working staff, instead of standing around scowling. That, and the overheated building and long wait are the only reasons they lost a star, but if you're looking for a kinda divey place for good, super fresh chicken, I'd recommend it overall.