When we walked in we were greeted. The receptionist and the u/s tech were friendly enough. I had made an appointment the day before online. I got the heartbeat check for $25 and I received 3 b/w photos. Only 1 photo was good I wish I could have picked the rest though. The waiting area and the private room were huge. The bed was super comfy, the projection screen was nice and big, and the room was neat & clean. Overall it was a nice experience to see my unborn child and hear its heartbeat for the 5-10 minutes they give you.