| rev:text
| - You get what you pay for: relatively inexpensive pizza -- and it tastes like it.
We ordered a white pizza, garlic knots & cheesecake from Gus's the other night. We wanted to try Gus's because we refuse to ever order from the chains: Pizza Hut, Dominos, Papa John's and the like and wanted to find a new local spot.
About an hour later the delivery guy arrived, dropped off the pie, and right after he left, we realized they brought us the wrong pizza.
I called Gus's and was put on hold for about 5 minutes, the guy who answered the phone then told me that when they ring up orders they put the white pizza in the system the same exact way they ring up a cheese pizza and are expected to just tell the cook beforehand "this one is a white pizza" - he said he forgot to do this and he was sorry.
This system probably has failed them more than once before, so I hope that these mix ups and my review will encourage them to improve the way they ring up orders.
Anyway, hey, it's cool, we all make mistakes, life goes on. He told me he would talk to a manager to see if they could do anything and call me back in 5 minutes. I waited about 15 minutes and gave them a call back and asked to speak with the manager. The manager said they would deliver us the right pizza ... in about 45 minutes.
When we finally got our pizza, we were disappointed because it was just not good. Other reviews on Yelp mentioned that they serve up a greasy pizza and I didn't mind, but my girlfriend made sure to thoroughly sopp up the grease with a paper towel before trying it.
The garlic knots tasted like undercooked dough and weren't flavorful. They came with two little cups: corn syrup and canola oil disguised as tomato & garlic sauce. Yuck. The cheesecake was a thin slice in a package - it wasn't bad, but I am guessing that none of their desserts are homemade.
As these events unfolded and we tasted the food, I didn't feel like I just ordered from a local pizza place. It was a legitimately mediocre experience and we are bummed and are now back to our quest to find good local pizza spots.
To recap: the incorrect order, the lack of follow-through, the delay in rectifying the situation & mostly: the quality of the pizza and garlic knots are what makes this a 1-star pizza place.
To add insult to injury - after this experience, I came home to find that Gus's came in my neighborhood and jammed flyers in everyone's front door. Thank you for littering our complex with your junk mail...
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