The first time I was here I was bitten by a large breed dog. I wanted to file a report and the staff did NOTHING to help me. I was injured and in pain and couldn't do anything about it because because the staff didn't even respond or acknowledge what had just happened. No one came to my aid, no one asked me if I was ok, again, I got nothing. I even went and showed them my injury after the fact, NOTHING.
I recently returned to this location apprehensively for an emergency visit for my dog. He had to get X-rays and a radiology report and I was supposed to get a call on Monday to inform me of the findings. I never got a call so I called myself. I was told that there were no findings but never saw the X-rays or the radiology report.
My dog was in pain. He was crying out when anyone would try to touch him and I knew I needed to get to the bottom of this. I decided to take him to a specialist and I needed his records transferred over. They sent over his X-rays but AMANDA was extremely rude on the phone. I was with my dog at the specialist trying to get the radiology report faxed over. I let Amanda know what was going on and her exact words were "Well, I didn't deal with you at all, so....?" I was very nice and told her that I understood that but I needed my dogs radiology report. She said "Well what do you want ME to do?" REALLY? I would like you to not be rude and help me for starters. All I need is his radiology report faxed over!
After we got his report I was in shock as it was far from "nothing." There were many findings in the report and I had no idea because I was told there were none! I will never return to this animal hospital again.