I have been going to Valencia for 3 years and not once have i ever had an experience like these reviews talk about. I came to her because I had a TERRIBLE experience in a Tempe salon. She does an amazing job and my lashes have totally recovered from my first experience. She taught me how to keep my lashes clean and gives me great advice on how to keep them strong. I'm in and out in less than 30 minutes! I mean...she won 3rd place in a national competition so obviously she's amazing!