We dropped by for lunch on a Saturday afternoon. The restaurant wasn't crowded yet there seemed to be no staff. We waited a long time (like two servings of tortilla chips later) before someone came to take our order. Anyway, it took even longer for our meal to come out. We waited..and waited...and waited. Looking around the restaurant, I noticed that practically every table was waiting for their meal. A little while later I noticed a large group (10 or so) receiving their meals. It seemed everyone was focused on this group including the manager. The manager, rather than apologizing to the other guests for taking a long time, spent her time tending to the tortilla and directing her staff as they tended to the large group.
We eventually received our meal. It was ok. Nothing to write home about but no complaints either...at least about the food. We had absolutely zero service. No drink refills. Nothing.
Definitely not the fault of the staff as they get their marching orders from above. Poor, poor, very poor management.