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  • This Swiss Chalet location is usually my go to place when I am just not hungry for Dufferin Malls food court choices. Today I so happened to not be hungry for anything at the mall food court and so opted to come to Swiss Chalet with my sister and see if the Quarter Chicken Dinner would suffice. When we arrived there wasn't anybody at the hostess stand for about 3-4 minutes. The hostess finally arrived and we were lucky enough to get a booth for two. After browsing the menu and seeing they had new fried chicken options I decided I would give the fried chicken on a kaiser a try. This sandwich came with a fried chicken breast, lettuce, tomato, fried french fries that were fried into chips and a pesto mayo. Our server took 15 minutes to get to our table and get our order. I opted for no pesto-mayo as again..I am THEE plain jane! Time went by and our server popped by our table after 10 minutes to let us know the pop machine was leaking and she would be by with our drinks soon. Not a problem for us! 30 minutes passed and our drinks came...tasting like water and the flattest pop of life possible. After 10 more minutes of contemplating just getting water, asking for another round of drinks and watching others taste their pop and wait for their disgust face as well - our food arrived. We asked for two new pops in which our server was kind enough to replace as she was understanding that they may be flat still. My chicken sandwich wasn't terrible however the french fries shaved into chips were a little weird and overwhelming with my already side of fries. At first I thought it came with bacon and I kept looking for it however I couldn't find any. The funny thing about my sandwich was that it was a chicken breast sliced in the middle so when I flipped my burger over to eat it, I could see that my chicken breast was sliced which made for a very interesting and funny concept of a fries chicken sandwich (I took a pic but it didn't save! shucks!) Once we were done our server came by and took our plates asked if we wanted dessert and then immediately went to grab our bill. We didn't get our little jars with warm water and tiny pieces of lemon to wash off our hands, there was no little candy at the end with our bill which was disappointing. I can see that this location has a high turnover rate because their are always new servers and hostesses, they also don't seem to schedule a lot of servers which can leave service to be awfully slow and lack the customer interaction you would get at other restaurants. I don't think that there should only be 2 servers for the entire restaurant working at a time. It not only overworks the servers but the little touches that make the experience at Swiss Chalet end up being missed. I probably will return to this location however I know what to expect when I come here..
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