I too in a white dress shirt in and asked for no starch, It can back with brown starch marks. I had a sport coat that had a spot on it which I pointed out. The coat came back with the original spot plus two more spots on it. Another pet peeve is when they button the jacket. That leaves a crease in the jacket so I have to steam that out when I get home.They also took four days to do the work. I thought time might indicate care and quality. I was wrong. Still looking for a good cleaning company.