One of the worst experiences I've had by far in the Vegas Valley or in my dealings with my rentals and flipping in the last 20 years. Initial contact was great - Rick and Chris are professional and courteous. Difficulty with setting appointment - needed a window from 8 - 4 on a Monday, called before they came over which helped.
The tech they sent in was very personable, no business card or company ID - I tend to check those for safety, always have. He spent 10 minutes in the house while another man sat in the truck out front with the engine running. Needed repair - said it wasn't covered under insurance and that was that.
I called the office - said I needed the noise issue fixed, send out another tech - lets see if it can be remedied, the guy didn't get in there to pinpoint. Rick was awesome - arranged another appt. the next morning between 7:45 and 8:30. At 8:30, Dave called saying he would be there in 30ish. I had an appt. - no bueno. Without details he became instantly confrontational, raising his voice, brought up issues with insurance fraud, went on and on out of left field. Something is not right with him - decided it was best if he didn't come over at all. Apparently he was the guy in the truck the day before. When I did ask him why he didn't come in then he stated he was busy on the phone with insurance. :/
At any rate, not a good experience by any means.