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| - WARNING*******Where Oh where shall I begin...here is the short version, Been going here for HydraFacials and Microdermabrasion for past 3 months, decided to take them up on the 6 bikini laser treatments for $350, judging from the lack of customers and high TURNOVER OF EMPLOYEES, should have took the RED FLAG blowing! First procedure was done by an experienced laser tech and thank goodness it went ok, but she resigned soon after, due to what she told me was 'so many issues within the office' so that left me with my usual Micro facial person who claimed to have been completely trained and knew what she was doing. Being that she did a very good job on the Hydra & Micro facials I thought(wrong) she for sure could handle this laser hair removal....SMH during the procedure I mentioned it hurt unlike last time, she responded 'well its on the same frequency as ...used" I said are you sure, "yes" she said as she seemed to look twice to make sure, right before ending treatment. 45min later I'm swollen, red as hell and in pain. I call back to the office just to be rushed from the line, after being told 'JUST STOP IN AND GET MORE CORTISONE" next morning, woke up to see welts, dark burn marks, light bleeding along my bikini line, I was HORRIFIED, took a light shower, went by the office only to be told(even before seeing what I described) just BUY some Neosporin or Bacitracin you should be fine. It wasn't til after the RUDE chick noticed me crying that she offered to give me a small tube of Bacitracin.
After realizing everyone in the office could careless, I went to urgent care, where I was told I had Severe surface burns, that could possibly leave permanent scarring, a doc note for work for permission to ware very loose clothing for 7 days. By this time I am livid, steaming, disappointed, mad as hell, and a recluse for the weekend. Today I call to ask about a refund and express my DISSATISFACTION with the service and customer service, first so call office mngr said she would call corporate and call me right back....still waiting!! So I call back again only to have the RUDE chick pick up and tell me 'I didn't give them a chance to check on me" (3pm) BTW...and the MD in the office would check the area..."oh at that will be $70 for the visit" OMG ARE YOU F'N SERIOUS.....THE NERVE. ****WORST CUSTOMER SERVICE EVERRRRRRRRRRRRRRRRRRRRRRRRRRR***** IN MY LIFE, as much business as I have given them, and 2 referrals this is the treatment I received.....A**holes. TELL THAT TO CORPORATE.
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