I worked for Sony IMAX NYC (now known as Lowe's)for years so critiquing a movie theatre has become a thing for me.
Let me start by saying my first experience at this theatre was great!
My husband and I went on a date to see Black Panther and neither of us have visited the theatre. I mistakenly booked the wrong show online and didn't realize it. When I showed up at the box office to pick up tix, I was informed I purchased tix for the earlier show. I was livid because I didn't realize the mistake I made but the manager came down and without hesitation, accommodated us and switched the tix to the show that was coming up. Friendly warm and understanding. So grateful!
It was mid week so the theater was pretty empty. We had time before the show and sat by the bar and ordered drinks. We chatted with the bartender who is very friendly. We also had a chance to look at the menu before our movie.
The prices I felt were a bit high but the food was definitely worth it. it was kinda worth it. My only issue was that for a non busy day, the bathroom had dirty stalls. There was even a piece of someone's weave on the ground by the toilet which was weird. The rug on the stairs was filthy for a fairly new theatre. Also the lounge area by the bar had stained couches and chairs. Yuk! A little white vinegar diluted in water and a clean rag could easily clean those chairs. If they could keep up with those simple things this place would be 5 star for sure.
So basically if they are going to charge that much for food and drinks I'm sure they can afford a better cleaning crew.