I have taken my clothes here 4 or 5 times now (mainly women's business professional clothing) and will continue to do so. I typically pick up my clothes at least a week after dropping them off so I cannot comment on other reviewers' issues with timing. The customer service has always been polite and friendly, with the owner even introducing herself when I stopped in to pick up an order.
Any article of clothing I've dropped off with a specific spot or stain on it has been fully resolved. There was even an instance where staff caught a a few spots I hadn't realized were there prior to dropping off the item (it turns out that walking through dirty, rainy streets in a white dress can be problematic).
I chose this cleaners based primarily on their South Boulevard location and I have been very satisfied. Pricing seems to be reasonable for the area, but I do not know how much the baseline dry cleaning standard, men's button-up shirt, is.