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| - ITS TOO BAD!!! I'm assuming that because there fairs are so low is the reason they scrape the bottom of the barrel when it comes to employment. I am fairly mild mannered customer because I am in the service industry. But, with this company I have been yelled out, told that ladies keep there legs closed (yes, by an employee), threatened and extorted to give drivers money for saying my bag was too heavy or having a second bag.
I took a recent trip in where I had 2 suitcases. A bus driver from another bus said they wont let me on with 2 bags and told me I would have to call customer care, when I tried to explain that we were at a location with no teller and ask for a manager the representative hung up on me. My bus arrives and my driver has no problem with letting me on with 2 bags! I arrive at my next stop and I transfer my bags to the 2nd bus. The bag guy stops me and says its going to be an additional charge. I ask even if I am transferring from another bus, he said yes. I said how much, He looks up and nonchalantly says $20 (like he's a mechanic giving me an inflated quote). I had cash, but I thought he was just going to pocket the money and I said I only have a cc, he directed me to talk to the other guy. The other guy states, it would be $40 and I said the other guy said $20 and he said of that a deal FOR him. I later came down and said all I have is $10 in cash (by now my bags were buried and we were getting ready to leave), so he said ok and took the money. The experience seems super surreal. How does this company treat people like this?
It's too bad because aside from the HORRIBLE service, I love the double decker bus, outlets and internet (when working). Typically its a smooth ride and quiet!
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