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  • This is a review for the photo department. I have never been to a more dysfunctional Walgreens in my life. Yesterday I went to the Photo department to pick up 3 4X6 prints I had ordered online. I had received an email saying they were ready for pick up, and came 30 minutes later. There the guy at the counter told me they didn't have my pictures. He asked if I had the right Walgreens. I showed him my phone, with the email, saying that I was at the right Walgreens. He shrugged. I asked if he could look up the order number that was in the email and he tried that, but couldn't find it. Then he tried my name. Then my phone number. Apparently my order wasn't anywhere in their system. Alright, whatever. I'll just reorder them on my phone. I do that, wait a while, and then the guy at the counter finds my 4X6 prints in the 8X10 box. Jesus. I've been waiting for a half hour and you didn't check all the boxes? He asks if I want to go pay somewhere else, because his machine can't give receipts. I said its fine as long as I get my change. He scans my pictures, a card, and some candy. He didn't want to put them in a bag, because he didn't want to crush the card or the photos. I appreciate that, but I said it was fine. Just put it in the bag. I'll be careful. He doesn't. He just puts the candy in the bag. Whatever. I pay, don't get a receipt, and he pushes my card and pictures towards me because he wouldn't put them in the bag. I grab them, and ask where my candy is. Oh! Sorry, he apologizes, I forgot about that. You wouldn't have if you had just put everything in the bag like I asked. The guy was nice enough, but obviously scatterbrained. He apologized for making me wait and for the confusion. I didn't care. Things happen. I wouldn't be writing this review if that was it. I get back to my dorm, and the pictures are wrong. Not even like they were shittily cropped or something (because that has also happened to me at other Walgreens before), but they were not my pictures at all. Like, I had never seen the people in the pictures before in my life. Now I have to pay to take the light rail back to that Walgreens to return someone else's pictures so that I can get MY pictures. Also, this location is in the process of remodeling and it is very disorganized and smells weird. Also also, this has happened to me before at the same location BEFORE the remodeling. So they can't blame it on remodeling confusion. They are just dumb.
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