If I could give it less than one star I would. I can't speak to the quality of the food because I never received it. After ordering online and waiting over an hour for the food I called the restaurant. I was informed by a very inexperienced person that "we have the food. It's cooked. It's just gonna be another 30 minutes for delivery." To which I said "wait, you cooked my food and now it's just gonna sit there for 30 minutes getting cold and you want me to pay full price for this?" She then said the manager was out making a delivery and she couldn't offer me a discount and kept asking if I wanted to cancel. I get that places get busy. I do. But that's not my problem. And when you screw up, make it right. Terrible customer service and it's a shame because they're a local place and I prefer supporting local businesses.
So update!!!!
The manager called me back, listened to me explain and says "so how can I help you?" Not in a nice way like let me take care of you but in a "what do you want me to do about it sort of way." And I said "well I'm not paying for cold pizza" and he hangs up. I call back and say "did you just hang up on me?" To which he replies "yes!" And hangs up again.
I call back again and get into a pointless argument here he says had I just asked nicely he would have given me a free pizza but instead said "go to McDonald's!" The man is foreign so whatever country he immigrated from I'm sure treats people like this but not in America! Do not order from this "family run business." You are better off going to McDonalds!!! Thank god I didn't pay with a card.