Shit service with dumb staff
1. Walked in and waited for 5 whole minutes on a Friday night and got no service. Then walked around with no one to seat us even though there were about 3 to 4 staff waiting tables! Guess they didn't get trained on greeting new guests?
2. Wanted to order wings but specifically told waitress I am not allowed to have sugar. She suggested mild wings. They came, I tasted it and it was sweet!!! Then when I asked the waitress why was I served sweet sauce she said "oh you said you don't like very spicy so I suggested mild"!! Seriously??? If I tell you I can't have sugar then just freakin tell me every sauce has sugar other than hot! How will I know and guess that your mild sauce has sugar??
3. Final kill - at the start of the order waitress- SAM told me for $2 I can add a side. I initially decided not to order one but then right after the order, called her and asked her to add the salad for $2. When I got the bill I was charged $3.50! When I questioned our "efficient waitress" Sam about it, then her response was "I had already punched in your order, couldn't change it". REALLY??? How stupid do u think I am or how ancient is your ordering system?? It's not about $1.50 more it's about not telling me that she was going to over charge me WHEN I ordered! She could have easily told me earlier that I can't get the salad for $2 anymore and now it will be 3.50. Then I could have decided what I wanted to do.
4. Bonus kill - everyone who knows what is a Caesar salad knows it had dressing in it!! But not this damn place! My Caesar salad had NO dressing! ZERO dressing! So I chewed on lettuce, bacon and some cheese like a damn cow cuz they were taking too long to fix my order!
When you open a place like this in downtown, u NEED to have efficient staff and good service. Every corner has a competition opening up! I will ensure I never go there and neither will my colleagues/clients etc...cuz guess what I organize events - yup! That's my job.
HORRIBLE PLACE. BAD customer service. Hated my waitress - Sam and their average food.