The online service booking as well as the receptionist and service advisor by phone contact was an excellent customer experience. The online booking was intuitive and prompted a confirmation with all the pertinent information and I received a live call, appointment reminder - very helpful.
On site the service staff were fast and attentive, answered my questions without asking them - nice engagement!
When I arrived there was a glitch caused by the dealership where I purchased my car, the Bell staff sorted it quickly and never postured or delayed my service experience. It was handled quickly and professionally.
Inside the service waiting area was clean and blissfully quiet, having a glass walled area carved out for the mini-people rendered happiness for all who waited.
Clean restrooms were located just off the drive - nice for those with youngsters who always seem to have to go.
The easy chairs were broad and would easily accommodate an XXXL person, they were low but didn't require a crane to exit.
There were counter height stools (with arms) for those with knee/hip issues that require a tall chair.
Lastly, there were some adjustable office chairs in cubbies that I think were there for peeps who want to work on a laptop while they wait, at any rate they would accommodate the arthritis crowd with ease.
Whoever designed their waiting area gets a gold star from me. I went to another toyota dealership that had a super fancy waiting area for 5 years, a friend suggested I try Bell I am very grateful and it's closer to home! I had and a quality and comfortable experience.
This is my place for the next 5 years.