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| - ****Update*****The owner, Jerry, reached out to us and was very apologetic for my experience and asked if he could make this right for us. He not only cared about the service we got, but he was also patient in waiting for me to get back to him to schedule this. He came out and took a look at what was done and offered a partial refund for what we had paid for services AND to make it right. He followed through on all he promised and cleaned up the trees, made sure the job was done right and they look great. He's now also serviced some of our neighbors too. He really cares about his company and assured us he addressed any issues with his crew who had fallen short of the standards he expects to deliver to his customers. I have since recommended him and will call him again next year for trimming. *****
I could not decide on two or three stars and here is why. I initially called another tree company who advertises pretty heavily for a quote prior to contacting Arbor Care. The "other" company gave me a pretty high quote and the representative seemed pushy to make a sale and gave me a long list of things he said I needed to do. I searched online and found Arbor Care and saw all of the great reviews. When Clayton came out exactly on-time, he was VERY nice, professional and most importantly honest. I was so impressed with Clayton that I didn't hesitate to choose Arbor Care. The website even showed photos of their certified arborists on actual job sites. I did later ask if certified arborists also do the work as well as the consultation, and was a little concerned to hear they didn't but was assured the crew had proper training.
The reasons for my lower rating is that the crew that came out did not have an certified arborist there to at least oversee what these guys are doing and that seemed to become obvious. When they advised me they were done, I noticed that one of my trees still had two large branches rubbing and growing into each other. Something Clayton advised would have to be remedied. When I asked the worker about this, he said he'd have to call his boss to tell him what he should do. He did some additional trimming to relieve what was happening with these branches after checking with his boss. I felt that for the fee that is charged to trim these large trees and to advertise as certified arborists - they should also be there to at least oversee the project to ensure all proper trimming. The guys were nice, but I felt like I had regular landscapers there to actually "do the work". It left me concerned about the care and trimming of all of the other trees without something obvious to see and hoping the others were trimmed as they should be.
The second reason is that I had three large trees removed. The workers removed the trees and just buried the drip lines to where they were no longer even visible. I called later that day about this to ask if they had capped those lines and was told "they aren't irrigation specialists, so they don't do anything with those". I could later tell they didn't, as I started to try to dig for them myself and all I've reached so far is wet dirt. So the ground is being watered where the trees used to be. I now have to have a landscaper find these lines and cap them hoping they haven't been cut as I did find a couple pieces of irrigation lines in the leftover debris after all the trimming. The mess they left could have been better cleaned up too. There was a lot of left over tree shavings all in my rocks and grass.
I'm still hoping for is that there is no damage to my irrigation and that since they had to call to ask what to do about one tree, they knew what to do and did the proper trimming on the others.
Great representative out doing the consults who gave us confidence in what we were getting. I expected the actual work to be the same and was a little disappointed.
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