I was surprised by the size and scope of this store. They have dive classes and just about everything you could ask for EXCEPT any level of customer service. Perhaps I caught them on a bad day but considering it was my first and apparently last visit they really drop the ball. I went looking for some bike equipment and possibly a new mountain bike. 3 associates were in that department so I was sure I would get help.... Nope. 20 minutes and not a single acknowledgement I was there. Considering I needed advice to make a purchase I left empty handed. My daughter, who wanted the $180 bike, was crushed because I had planned to get it for her but not at that level of service. As we walked away she asked "why are we leaving" and I responded "because they obviously don't want my money here." My 4 year understood the concept to bad Sports Chalet did not. Sadly the clown at Walmart answered my question within 2 minutes. Beaten by walmart! What a joke.