During the spin cycle on my Samsung washer it would keep stopping, spin a little while shaking, clothes would fall to bottom (front-loader) and repeat. To get anything thru a spin I had to put it on low speed. The tech that came out was friendly, professional and knew what he was doing. He didn't even have to open my washer. He was hooked up to my washer (think it was Bluetooth as I didn't see a cord) went through screens then had me put some clothes in the washer. He put it through a rinse and spin cycle and I was amazed. It didn't run that smoothly when I first bought it. I was skeptical so he had me put a different type of load in it (queen size quilt) and it ran great. I've always been happy with Sears service.