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  • I wish I could give this restaurant zero stars. It was the worst experience of my life. Never ever go there!!!! Food was terrible. Service was horrible. My family used to go there at least once a month for years and years. But I can honestly say this location is a disgrace and should be shut down. We used to like it so much we chose this chain when we were on a family trip. Being that it was always consistent. The experience I had will force me never ever to go back. Frankly I'm appalled at how much it has gone downhill in the past few years. They offered to comp my garlic bread for my poor experience. I said I would pay for it. I wanted the manager to understand I'm not trying to get a discount. I was complaining so she would realize how many things went wrong with my experience. 1. Dirty table and booth 2. Not greeted timely by the waitress 3. Drinks were not refilled 4. Garlic bread did not come out with app as requested 5. Manager said ticket time for dinner was only over 30mins even though we put it in over an hour earlier. Claiming the food is put in after the app. Which is fine if the waitress courses it properly. However 20 mins after we ordered we were told that they were out of ravioli. And we're treated as if we were inconveniencing them. 6. Manager talked to us and tried to be friendly but did nothing to speed up or improve our service 7. The kitchen staff was laughing and yelling so loud I could here it from the dining room 8. Bathrooms were a disgrace. Dirty and smelled 9. Table tents were dirty I always patiently wait if I see my waitress is busy or I can tell the staff is overwhelmed. It was a Wednesday at 8. Maybe 3 tables were there and plenty of staff. I consider myself to be a reasonable person. I cannot fathom how this place is even open. The location is phenomenal. But everything else about this restaurant is gone. Save your money. The buca of the past with great family style American Italian food is now a dilapidated she'll of what it was.
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