Starting to see the reality of this place. After being a loyal customer for a very long time (20+ years) all I'm getting is nickel and dime to death. They must have people with an MBA working the business the way they parse everything out. Let's start with coffee, they now charge an extra 5 cents if you want more than 3 of those silly little milk/cream containers it was 4 at one time. Small pretzels jumped up a while ago from 55 cents to 75 cents that's an increase of over 36%. The sesame bagels are not consistent with the baking and the size. Some are over baked or oversized one week and the next week it's the opposite. The large pretzels have jumped up in price as well and the quality day to day seems to differ. What has happened to the pastries? They lack flavour, seem to be overly sweet and again the consistency seems to be lacking. Such a shame this use to be a treat coming here.