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  • I cannot say enough about the caring and compassion shown by the vets and staff at Alta Vista shown to our beloved beautiful mutt, my housemate (the actual owner) and myself during her treatment - and in the aftermath of her demise. The kindness and gentleness shown by Dr. Hesser and staff to our girl will long be gratefully remembered as particularly will the doctor's genuine emotion and grief at her loss after tremendous efforts to save her. The love of animals was apparent in everyone we dealt with at Alta Vista during this entire devastating episode. For those few who felt rudeness on occasion from some of the staff, aside from whatever else may have been going on in their lives that day, If you'll note the bite and scratch mark SCARS on most all of the vet techs, you might pardon them for an occasional less-than-sunny, love-those-animals disposition. As others have noted, it's a clean, pleasant facility with a large waiting room. The hours, until 10pm M-F, and no-extra-charge Saturday and Sunday hours (til 7, I believe) are great. The ultrasound and radiology equipment appear to be state of the art and the surgical area clean and modern. The bill for our girl's treatment is semi-monumental but we were accurately informed ahead of time and approved the expenses. Professional medical care is expensive whether for human or animal, and compared to experience with prior vet, I do not feel like we were ripped off and/or nickled & dimed to death - but I will be thinking more about that vet care insurance my consumer mag didn't think worthwhile. Our gratitude and highest recommendation to Dr. Hesser and all the staff at Alta Vista who took such good care of our girl and who were kind to us as well. Past kudos to Dr. Penn as well.
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