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  • I guess it's my turn to report my horror story. My first delivery was 2 days late. I ordered from Jet . Com. Then my next order from Jet was mis-delivered by OnTrac somewhere and never showed up. I called and they promised to find it and call me back. They never found the package or called me back. I contacted Jet and they had quite a few excuses for OnTrac. I'm sure I wasn't their first unsatisfied customer. Jet actually said OnTrac posts it delivered your package when they really haven't, so wait another day. That's fraudulent. OnTrac makes Jet look bad and they will lose customers. Jet replaced my order but had to use OnTrac again! When I got my tracking number, I called OnTrac and never got connected to anyone and was on hold for 20 minutes. I finally found a contact form for delivery instructions and described my house to a T so they could find it. It doesn't matter if they have your address. They deliver wherever they want. I asked that the driver call me before delivery. It is a request they suggest. You guessed it ... They never called. I finally got my package after a very frustrating time. I may boycott businesses that use OnTrac. They need to take a good look at their company, customer service, and drivers. Otherwise, they will be out of business.
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