I called and spoke with Rhonda about making a cake for my five year old's birthday and I was impressed with the customer service and friendliness of the staff right off the bat. They made a great cake based on a picture I sent them and I love that they do not use fondant! The cake was the best I've had in flavor, moisture and it turned out even better than I expected in design. Picking up the cake, I tried 2 cupcakes and they were so good! I will be back for sure and it's not near my house! Thank you guys for making my 5 year old's cake the best part of the party!