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  • After doing my research on doctors in my area, I settled with Dr. Beckham at smalv. Unfortunately for me, this was not a good decision. After being brought back to the exam room, I waited 45 minutes until the technician came to to take my vitals. Over 60 minutes had passed before the doctor came in. I know this for sure because they have a little timer they start in the room when you first enter. My appointment was rushed. I was a new patient so I was just there to build a relationship, have a physical, and talk about anything specific bothering me. The Dr had great bedside manners but unfortunately I didn't get to spend any time with her. She did my physical and and when I asked her about specific things, she said that she'll discuss things when my blood test results came back but I seemed fine. Then she stood up and with her body language said, "I've got to go, we're done here." I waited an hour to see her and she gave me 8 minutes - remember the timer in the room. I never heard back from anyone regarding my blood test results. I called a week ago and was promised a return call from my Dr in 72 hours. I called again today to let them know that I am still waiting for the call and that I have decided not to return. I hope this is not a typical experience at smalv, but It was mine and they lost my business because of it. I put two stars because my experience with the front desk and management was fine.
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