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  • WORST SERVICE EVER! We've given them multiple chances, but they just can't seem to pull it off. The first time we went there, my husband went up to the bar and exchanged his ID for the rack of balls to shoot pool, so they knew we were there. I ended up getting on their website and complaining while we were still there, after we had waited more than 20 minutes and still had not had anyone take our drink order. The next morning, I received a very nice email from their corporate office offering an apology and requesting that we come back and enjoy a complimentary evening, which we did, and things were better, but of course they knew we had complained. We went back a week later (Friday nights out are a regular thing for us), and the service was horrible again. We returned a few months later, just to be fair. No change. Again about six months after that, the same. I felt we gave it our due diligence, and honestly wish it were better. Our search for a nice "weekly hang-out" with pool tables in our general area continues.
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