Received a platinum warranty as a gift from my real estate broker. I was having an a/c issue...the tech came out the same day and figured out the problem. I called the next day to see progress of claim. When they called back to say it was approved to be repaired but there was a "recovery fee" of $150 that needed to be paid BEFORE I could schedule the part being ordered. The recovery fee is for the freon that will be lost during the repair. Then the service woman called to tell me it was 2-3 weeks before the part would arrive...didn't they tell you? No, they just wanted my $150 now. Then she proceeds to explain my other options...if you want the part in a day or two it is $60 more or in one week it is $25 extra. Talk about extortion...I'm new to this home warranty game...but this sounds like a scam to me. If the freon is lost in the repair why would I need to pay an additional $150 and then if I want the part in a timely manor I need to pay $25-60 dollars extra. You be the judge