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  • Visited this place during 8/1/15 - 8/2/15 I just hope the owner reads this and learn a lesson or two. Here are some negative points. - Bad BAD customer service - Quality is not maintianed - Drinks are supposedly self service - No plates offered - No Sauce offered - No Utensils offered and SO much more! LEARN THIS ! - Welcome your guests with a freaking SMILE! - Before the food arrives - Serve plates and utensils - Keep smiling if customer is re ordering even if its near closing hours. YOU ARE SUPPOSE to serve them until you close ! OTHERWISE PUT A NOTICE. - wash your dishes properly! - IF A CUSTOMER WANTS TO SPLIT THE PAYMENT BETWEEN CC and CASH, ACCEPT IT! we are in 2015 not 1915 ! This is going to be a LONG review to please bare with me if you care or else dont! Here's a little background - I visited this place with my friends back in April. As we were exhausted, I didn't really pay attention to the details. Food was great (especially BEHARI Kabab) loved it. Now to the recent experience. Went to Vegas from LA with my buddies. The entire time I kept bragging about this place to my friends and how this place has most amazing behari kababs ever. Yelp states that they close at 11 Pm. - I called them at 10:05 and spoke to a nice gentleman who said yes we are open till 11 pm. I repeatedly asked him if they could serve us Behari kebabs in specific. He obliged and said YES (REPEATEDLY). We left our hotel and while on the way, I called again just to make sure. He then again said YES (REPEATEDLY). I was well satisfied and was looking forward to it. 10:30 - We got seated. The host gave us 4 Menus and said "we can only serve chicken biryani, chicken karahi, and any of the burgers" My reply: I just spoke to someone and asked specifically about the behari kababs. Host: NO My reply: I called twice! Host: Let me check *he goes back in the kitchen and checks for god knows what* Host: Ok yes, if you had ordered us then we coould have made it but sorry we cant now. My reply: What are you talking about ? I just spoke to him 10 mins ago How can he not make it now? Host: Yea he cant. I was so frustrated at his blunt and not to courteous responses. I was about to stand up and leave. Somehow he put aside his ego and said "ok we will serve you 1 plate of behari kabab' 1 PLATE? LIKE I dont get it. but anyhow. I said ok and we ordered rest of the food from that 'restricted menu' ONLY reason this place gets a star from me is because of their taste. YES it tastes GOOD! No doubt about it. It is overpriced by a huge margin but arent they all? Next day - I decided to give them another try. This time, we went for Lunch. around 3 Pm. This experience was going to be rather worse, I would have not imagined it. I called in advance again and asked specifically about the behari kabab. Host "yes its available" Me "Can I place an order ? I'll be there in 15 mins" Host: "yes absolutely" I ordered my food and got there in 20 mins. Host "Yes your order is being made and should be out very soon" Me "Thank YOU!" I was quite excited ! My order arrived 45 minutes AFTER I was seated. So 45 minutes plus the 30 mins advance notice I gave them. ARE YOU SERIOUS? They seriously tested our patience. FOOD WAS HORRIBLE - OVERCOOKED. Most terrible experience EVER! NEVER AGAIN!
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