Visited this place during 8/1/15 - 8/2/15
I just hope the owner reads this and learn a lesson or two.
Here are some negative points.
- Bad BAD customer service
- Quality is not maintianed
- Drinks are supposedly self service
- No plates offered
- No Sauce offered
- No Utensils offered
and SO much more!
LEARN THIS !
- Welcome your guests with a freaking SMILE!
- Before the food arrives - Serve plates and utensils
- Keep smiling if customer is re ordering even if its near closing hours. YOU ARE SUPPOSE to serve them until you close ! OTHERWISE PUT A NOTICE.
- wash your dishes properly!
- IF A CUSTOMER WANTS TO SPLIT THE PAYMENT BETWEEN CC and CASH, ACCEPT IT! we are in 2015 not 1915 !
This is going to be a LONG review to please bare with me if you care or else dont!
Here's a little background - I visited this place with my friends back in April. As we were exhausted, I didn't really pay attention to the details. Food was great (especially BEHARI Kabab) loved it.
Now to the recent experience.
Went to Vegas from LA with my buddies. The entire time I kept bragging about this place to my friends and how this place has most amazing behari kababs ever.
Yelp states that they close at 11 Pm. - I called them at 10:05 and spoke to a nice gentleman who said yes we are open till 11 pm. I repeatedly asked him if they could serve us Behari kebabs in specific. He obliged and said YES (REPEATEDLY). We left our hotel and while on the way, I called again just to make sure. He then again said YES (REPEATEDLY). I was well satisfied and was looking forward to it.
10:30 - We got seated.
The host gave us 4 Menus and said "we can only serve chicken biryani, chicken karahi, and any of the burgers"
My reply: I just spoke to someone and asked specifically about the behari kababs.
Host: NO
My reply: I called twice!
Host: Let me check *he goes back in the kitchen and checks for god knows what*
Host: Ok yes, if you had ordered us then we coould have made it but sorry we cant now.
My reply: What are you talking about ? I just spoke to him 10 mins ago How can he not make it now?
Host: Yea he cant.
I was so frustrated at his blunt and not to courteous responses. I was about to stand up and leave.
Somehow he put aside his ego and said "ok we will serve you 1 plate of behari kabab'
1 PLATE? LIKE I dont get it. but anyhow. I said ok and we ordered rest of the food from that 'restricted menu'
ONLY reason this place gets a star from me is because of their taste. YES it tastes GOOD! No doubt about it. It is overpriced by a huge margin but arent they all?
Next day - I decided to give them another try. This time, we went for Lunch. around 3 Pm.
This experience was going to be rather worse, I would have not imagined it.
I called in advance again and asked specifically about the behari kabab.
Host "yes its available"
Me "Can I place an order ? I'll be there in 15 mins"
Host: "yes absolutely"
I ordered my food and got there in 20 mins.
Host "Yes your order is being made and should be out very soon"
Me "Thank YOU!" I was quite excited !
My order arrived 45 minutes AFTER I was seated. So 45 minutes plus the 30 mins advance notice I gave them. ARE YOU SERIOUS? They seriously tested our patience. FOOD WAS HORRIBLE - OVERCOOKED.
Most terrible experience EVER!
NEVER AGAIN!