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| - HORRIBLE! The only reason I gave them even one star is, because I didn't have a choice to give them zero stars! We also only used this company because our homeowners insurance made us.
The staff is rude and does not communicate in a professional manner. The tech they sent to my house could not speak fluent English, I had a hard time understanding him and he did not understand me.
We have the lights in our pool and spa that change color. These lights are suppose to last for many many years. They cost roughly $500+ to replace. Our spa light was not working. It was not due to the bulb being burned out. The light would come on from time to time. If we sat in the spa and kicked the bottom of the spa, the light would come on and some times it stayed on, some times it went off quickly. Point being, it was obviously some sort of electrical issue.
When the tech arrived he would not even look into the light having a possible electrical issue. He simply said the lights are not covered. Well, if the electrical is bad and the electrical has caused a short in the light, then the electrical needs to be fixed and is covered. He didn't bother looking at the light or elect. Before left he was checking other parts of my pool system. We have a system that is totally remote control operated. Meaning, we do not go over to our Jandy valves and turn them when we want to use the spa or if we want to isolate the pool. The Jandy valves were set where they needed to be, in order to work with our remote system, when the system was put in. Well the tech started switching the Jandy valves. I informed him that I was told to keep them where they were set up to work with my remote. He said something short that I was not able to understand.
So after this, I paid the $65 fee. Starting the next day we had issues trying to keep the water inside our pool and keep the water from backing up and the pressure blowing the filter top off. It flooded our backyard. I called our warranty company to have someone different come out. We had to use this same company due to the fact that they were the ones that caused it. The man returned, he told my husband that he never moved the Jandy valves, and that the reason the pressure was backing up and flooding was due to our pool vacuum not working. My husband took the vac down to a local pool company, and also videoed what was taking place with our pool backing up. The company knew exactly what the problem was and for $5 we were able to fix it our selves. It WAS not the vacuum.
This company gets paid no matter what work they do once they get to the residence. Therefore, they do not have to spend any time or effort in fixing the problem. Unfortunately, they do not operate professionally either. We should demand our homeowners insurance company stop using these people! We need to spread the word so our friends and family do not use this company.
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