I have been staying in Luxors Pyramid Suite twice a year for about 6 day each time. Last time was great no complains but this time the story is different. So as some may know the pyramid suites have the hot tubs in room to which let me say are amazing, they are spacious and very nice. The only down side this time is if you want to drain the hot tub you have to put your leg all the way inside the tub and open the whole so the water can drain. That is very annoying because I like to rinse the tub with hot water before using it and to drain it i have to go inside of it. It is a really bad design and they should change that. Now for the room. This time around our room had no tables inside. We kind of ignored and said ehh we can deal without a table, but what kind of suites dont have a table? Anyways moving on ... we turned on the hot water but the hot water handle was broken so we called the front desk. They immediately asked us if we wanted to move rooms which we said yes. They said they will bring the keys to our room. 30 minutes later no one has brought the keys so we called. We were placed on a brief hold and than they told us that we dont know what happened and we have the bell boy bringing the keys right now. 30 more minutes later totaling 1 hour of waiting someone brough us the keys. We moved to a different room and to our surprise it had a table. I asked the bell boy why some rooms dont have a table and he said they just remodeled. That is a bad remodeling if you take out a table + the room looks really oldish like it looked 9 months ago but whatever. Now the hot tub worked fine and everything was good until we were woken up by screeching noises coming from above us or outside. We went to sleep late so we really wanted to sleep in but the noise kept on happening. I once again called the front desk told them about the noise and they said they are probably remodeling on top and offered us a room change again. This time i decided to go down and get the keys myself so i dont have to wait an hour. We moved rooms and once again to our surprise there are 2 tables now. Lastly we usually do t get room service and just ask for extra towels from the housekeepers. This time I decided to cal the housekeeping and ask for an extra pillow and couple of towels. Same story as with keys it took them an hour and 3 phone calls to bring the towels. All in all the hotel is nice but the service is desperately in need of change. Makes me think about not staying here again. I gave them 3 stars for overall experience but for service i would give 1.