I go here once a year, within a minute of entering. Check in girl was fucking rude!
Excuse you? I'm not the one who put you as a check in person. Who speaks to someone while avoiding eye contact? Such a weird experience.
I also noticed something was different. Express care? Even the docs are complaining.. Who's in charge? If they are losing money because people aren't coming back. You should start from the inside, retrain your front desk, get some air freshener, hire people who actually care and get a better system.