I have been going here for a while and was always happy. Recently I went for highlights and was greatly disappointed. I asked for my usual partial foil, but asked them to retouch up my gray roots with a color. I told them I use a Clairol 7N in between highlight appointments. I asked for it a little lighter in the front of my face.
The stylist named "Raye" used a much darker color and put the dye all over my entire head (roots only) which I never asked her to do. Now my hair looks darker and I went with the intention of getting it lighter. I called to see what they could do for me. Maybe just give me a few more foils in the front like I had asked in the first place. The lady on the phone said that it was past the 24 hour period, but she would put the request in and someone would call back either way and let me know.
NO ONE BOTHERED CALLING ME BACK! I'm never going here again. Poor customer service!