Servers/waitresses are wonderful....the "good" ends there. Waited close to 10 minutes in a growing line to be seated when the restaurant was half empty (it's not a big place - the hostess was just absent). Then waited over an HOUR for our food - there were no more than 20 guests/7-10 occupied in the entire place, several of whom were already eating. When the food did come it was lukewarm. Our lettuce was red and brown around the edges. The (cold) poutine gravy was powdery and several of our (cold) fries had a powdery substance on them that I assume was pure gravy powder. Both of our water glasses (measuring cups) were dirty and had clear dirt marks. (And, not food related, but the women's washroom was absolutely disgusting - I could barely walk in due to the smell of vomit) I have been to The Works once or twice before and had a good experience, but I am honestly so disgusted with the wait times and poor food quality on this visit that I doubt I will return. I really wish I could blame this one bad experience on "dinner rush", but the restaurant was not busy at ALL - simply no justification and I am totally at a loss as to how our food could possibly have taken over an hour, and turned out so badly.