Went into this gym skeptical based on prior reviews, but took the recommendation of my friend (who is a member) and check it out. I'm glad I went in to judge for myself because so far I have had nothing but a good experience with the front desk, classes, and facility. I had seen, June Kim who showed me around and talked shop with - great guy, compassionate to my needs. I have yet to try all classes, but so far I am enjoying the facility. (note: I have been to goodlife and totum, so I am using these as a comparison of customer service quality )