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| - A++++ Customer Service!! Efficient. Professional. Affordable!
I called Mr. Clean after reading great reviews on Yelp. I had the pleasure of speaking to Shawn, who cut me a phenomenal deal, after finding out I was a first time user who found him on Yelp. He provided me with an even deeper discount after learning I had taken some time taken to read the Yelp reviews, and could personally attest to some superb comments made about his customer service.
I told Shawn I just had a couple of minor carpet pet stains from a rental property that had just been vacated. The rest of the carpets were immaculate otherwise. Because I was a first time customer, Shawn actually offered to come out to remove the stains for free!! He said if it was just a couple of minor stains, he would be happy to handle that for me, so long as I remembered him the next time I needed his services for my rentals. I've never had anybody offer to come out to do anything for free before, so I was definitely taken aback by that!
Even after that offer, on top of already quoting me bottom dollar for being a first time customer who took the time to read his Mr. Clean's Yelp reviews, Shawn wasn't pushy in the slightest. He suggested there were cheaper services out there, and plenty of good companies, so I should feel free to shop around first before making a decision. We talked and shared some experiences on work with rental properties, and I agreed to schedule a deep carpet clean with his bottom dollar quote.
Day of cleaning. I met with Matt, who was incredibly personable, professional, timely, polite and just went out of his way to do a great job. He took extra care to utilize extra machinery and put in some "elbow grease" to make sure some furniture indents on the carpets came out and ended up looking plush and new again. Took him two hours to clean out a large 6 room house. Customer service was bar none - Superb!!
After following up with Shawn for payment, he added an extra $40 credit on my account to be used on any carpet or tile cleaning in the future. On top of that, he also "grand fathered" me in on the phenomenal rate he offered me for the same property. And gave me a gift card for giving their service a try, mentioning that he appreciates my business and believes in word of mouth, and appreciates that I found him through the powerful reviews of Yelp!
I will continue using Mr. Clean Carpet Care and HIGHLY recommend them to any business owner, family member and friends! Thank You Mr. Clean!!!
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