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| - You can learn a lot about a restaurant by how well they execute the "little" things. I found out about this place by asking a colleague while doing some work in Scottsdale, at first I was a little bit puzzled regarding why it is that they exactly recommended going to this place???
Here is one of those little things that got botched: When I call the restaurant for an order to go, I got put on permanent hold! Nothing makes me more furious than when I get sent into cyberspace-hold. But I looked at the clock, it was getting late and I thought to myself "I sure would like to order some to go food and call it a night."
So I called back. This time they took my order straight away (nothing fancy, just an order of chicken shish kebab). They informed me that it would cost $19 and would be ready in 20 minutes.
Fast forward 20 minutes and I'm there to pick up my to go order. As I'm paying, a young lady walks up with my order to go. My timing was perfect! I get back to the hotel only to realize that I have someone else's order! I call in and inform them that I have someone else's order, and they say that they just realized the same thing! So this is the second little thing that a restaurant can and should be able to execute on. Young lady apologizes profusely, and agrees to run over my correct order to the hotel. No problem, I'll meet you in the lobby.
Five minutes later the young lady arrives and again apologizes profusely, and informs me that she has thrown in an onion with my order! I probably would have preferred to have had a dessert item, but I guess an onion will do - Yes, that's a picture of a quarter raw onion?!?
The chicken shish kebab is delicious, the rice is on point, they don't have any salad in the dinner (which I thought there would be?) but all in all this is a good four star experience. So why five stars then? When a restaurant makes a mistake and owns up to it, that goes along way in my book and it should in your's too. If you're in the area give this place a shot!
Satisfied? Yes
Return? Yes
Advocate? Yes
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