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  • WTH BRIO you broke my heart. I have visited brio in town square numerous times. but the Brio on Rampart is so much closer to my home. I came to enjoy their wonderful happy hour and great sangria and was heartbroken by the WORST SERVICE I'VE EVER HAD IN MY LIFE. 1) it took the waitress 35 minutes to take our order. fine fine i'll let that slide.. 2) the waitress didn't bring us any bread. we thought it was because it was happy hour but all the surrounding tables had bread. 3) we were sitting at a tiny cocktail table with 3 cups of water pitcher of sangria with 3 wine glass plus the salt/pepper sugar... summary. Not much room. when our food came he wouldn't take other dishes away. we asked him nicely to if he could take some dishes away and even passed it to him and he just walked away! HOW FREAKING RUDE. i thought he was going to put something down and come back because we CLEARLY had no room on our tiny little cocktail table to put 4 giant plates on the table and eat comfortably. but guess what. he left. like the jerk he is. 4) when we needed the bill to get out of this place the waitress was no where to be found. this was suppose to be a quick drink eat and go that ended up taking over 2 hours because the waitress forgot we existed. the food was still consistent and delicious as expected. but nothing ruins an eating experience worse than bad customer service. the worst part of this visit was not only was the waitress terrible and inattentive. the food server guy was also terrible. it wasn't just one person that ruined my night. it was TWO. TWO TERRIBLE WORKERS. i couldn't believe the lack of customer service we received at this place. I'll never come back to this Brio again.
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