It took my BF and I a long time to finally give Gratitude a try after reading poor reviews of the staff and were very surprised at the decent experience we had. The food was great. I had the quesadilla and my BF had the calzone - both were wonderful and hearty. The atmosphere is a little weird, especially if you're seated by the huge windows or the drafty door and the bigger meals take a very long time but it's worth it. Though I wish the dishes weren't named things like "I am Grateful", it's awkward to order..