I am left astonished by the owner's response and reaction to my yelp review....He has been an absolute pleasure to deal with and has been more than accommodating.
WIthin a few hours of writing my original review, one of the owners contacted me via email in a professional and apologetic manner. He proceeded to contact me again the next day over the phone and asked that I give Bellair another chance. He was sympathetic, understanding and took my review as constructive criticism. He told me he was aware that wait times were an issue and they are working really hard to fix this problem.
He booked me another appointment to come in and asked that I make sure to ask for him so he can meet me in person.
Long story short, I ended up having to reschedule my appointment and when I went in today he was away. The session was really good, they were quick, there was no wait and the nurse was very helpful (though all the nurses i've had have been lovely). My friend goes here and says the last time she went she didn't have to wait at all either. I'm happy they took my advice.
NOW the part that astonished me the most, I just got off the phone with the owner. He personally called me to follow up to my appointment while he is on vacation in cancun! Talk about customer service. I really am left speechless here.
The clinic is beautiful and I've always had a really pleasant experience with the nurses and my treatments other than the wait times. I'm happy to say it looks like they are rectifying the situation.
Bellair, you have taken this opportunity to really WOW me and prove that you are worth the money. Thank you for being understanding and for your high level of customer service. You have really shown you care about your clients and your business.