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| - Yes, it looks as if the 80's- early 90's has regurgitated, but I go there to break a sweat and it fulfills my needs.
The reason for the 1 star is the poor attitude that given to me over the phone by the one of the managerial staff members when I was in search of a lost item that holds great value to me- truly irreplaceable, and very specific. This Manager did not show any care for my situation, went straight to the point and stood silent the rest of the phone call. I was not rude but only tried to understand their policy more. It was like I was talking to a machine- a cold hearted asshole who could clearly give 2 shits based on the silence. How about explaining this crazy policy in further detail to ease an already troubled mind. "Sir, unfortunately, it is company policy. We require for you to show up in person, when you are here, just seek out a manager, the process is as easy as possible... yaddy yaddy yaddy."
How ridiculous is it that LVAC team members are not allowed to share what has been "lost & found" over the phone. Obviously, do not give specific descriptions on items over the phone, but why can't generalized descriptions of an items lost be shared with the public- a gym member?? A key chain, a hat, a shirt, a necklace, etc. Then, I feel, LVAC has every right to interrogate the individual in person to gain all the information needed to determine if that item truly belongs to he or she. I am sure, if someone has lost any item that means a great value to he or she, that individual better be able to describe it down to a T.
Instead, they will all their loyal members seeking a lost time to drive from God knows where in the city to go to the gym in person, to only be told sorry- we don't have that type of item here. FUcking Crazy to me... and that could have not been told to me over the phone? Yes, it is my fault for losing it in the 1st place, but I am a loyal member just asking for a little help.
That lost and found policy should really be amended. Also, I truly hope other managers are not like that guy. I'm not asking him to skip leg day, but he should find some time to train his mind and manners instead. A managerial duties involves customer service skills, which he certainly lacks. Phone etiquette which he lacks. Being helpful which he lacks. Being approachable which he lack. I should just be talking to a machine at that point, at least I can say it was just a recording. What's his excuse for his complete lack for care for a loyal members concerns?
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