After not having Firehouse for awhile because of the issues brought up in the last review we decided to see if it had improved. I did mention to the very kind cashier about our last experience and she went above and beyond to ensure our dining experience that evening went well. She offered to pick up the chili and personally made sure it was amazingly fresh and it surly was. I have to admit it was probably the best chili (besides my chili I make at home :)) that I've had all year. It was hot and fresh and absolutely enjoyable. This is the thing I love to see and experience when spending my hard earned money with a business. When they admit they made a mistake and correct it without question is the business qualities that keep us coming back. We eat Firehouse almost once a week every week because they do care about their quality standards and customers opinions. Keep up the good work FH!