| rev:text
| - My husband had been wanting to take a knife skills class, so for his birthday this year, I purchased two spots to Cooking Uptown's Professional Knife Skills class. On the day of the class, about 10 minutes before we had to leave, my husband was taking one of the new knifes that we purchased for the class out of the packaging and ended up slicing his finger pretty badly. Instead of driving to the class, I had to drive him to the emergency room! 3 1/2 hours later, he left with 6 stitches in his index finger. The second we got to the hospital, as my husband was checking in, as a COURTESY, I called Cooking Uptown and let a message letting them know the reason we were missing the class.
When I first purchased the tickets to the class, I was told they were non-refundable, however because this was such a freak accident, I asked if there was any way that we would be able to transfer our purchase to a future class. I asked them to please call me back and let me know if there was any thing we could do to not lose the money completely and still be able to take the class.
After no word the next day (my husband was doing much better!), I emailed them to follow up with my original voicemail. I apologized again as I understand this was in no way their fault, and asked again if there was any way to transfer the class, as this was such an unfortunate accident that was completely unplanned (obviously!).
The email I received back basically said, no, there is nothing we can do because the chef prepared for and was paid for our attendance. The reason I am so livid with them is because of this sentence:
"We did receive your voicemail at 6:30 PM indicating that you wouldn't be able to attend the 6:30 PM class."
This clearly indicates that they believed we just missed the class and called with a random excuse. For me to even take the time to call as we were in the emergency room, to kindly let them know that we were unable to make it, instead of just being a "no show" was above and beyond.
As a person who works in a customer service based industry, instead of basically calling me a liar and saying, "sorry it is what it is"....they could have tried to work with us in hopes of keeping us as repeat customers...which we definitely would have been. I will never schedule another class at this place because it was more important for them to keep our $130 than to keep us as a customer.
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